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Frequently
Asked Questions
What exactly does MING Network Monitor do when installed on a PC connected to a LAN?
MSN Network Monitor using NIS enables the network card's promiscuous mode and captures network traffic on the local LAN segment. Then it filters Ethernet packets
and parses them to reconstruct instant message (AOL,
MSN, Yahoo, ICQ), email, http sessions. After that MING
Network Monitor can log
instant messages, mails and so on.
What is the impact on my network?
As a passive listener, there is no impact on the network, or on the time to deliver the messages to the recipient.
What is the difference between the trial version and the licensed version?
The major difference is
that the trial version is limited to 10 PCs (3 PCs for
MING Network Monitor Home), and will expire and cease to function
10 days after
installation. The trial version displays only first 20 messages of
each conversation.
Why I capture noting?
When you start to capture messages, you must select an adapter for capture packet. Your can try every adapter, until find
today's packets number go up in the state bar if any people using
instant messenger in time.
Why I can only capture conversations on the PC where the software is installed?
MING Network Monitor needs special network structure. If you follow the steps in
http://network.mingsoft.com/topo.html, you should get what you want.
Please check your network and try again. If you can not
change your network, you can use our another software MING
Network Spy which can work in any network environment.
How are the records stored?
All records are stored in a local database (included). You can analyze the data based on the participants, time or date, or you can scan the conversations for keywords.
No adapter can be finding in the software, how can I do?
Please download WinPcap 3.1 at http://winpcap.polito.it/install/default.htm
What difference between MING Chat Monitor
and MING Network Monitor?
MING Network Monitor is based on MING Chat Monitor,
and has more features: email monitoring, website
monitoring and so on. Actually, chat monitoring feature
is the same.
Does MING Network Monitor contain any advertising
or spyware?
No.
Does MING Network Monitor Webmail (i.e. hotmail)?
No, It can only monitor SMTP/POP3 mails in this
version.
I just want to monitor 10 PCs, but there are about 30 PCs in our LAN. How many users should I purchase?
The program don't allow the administrator to select
users to monitor now. So you'd better purchase the
30-user license.
Why it can not display QQ messages?
Yes, it can not capture QQ's message now. Because QQ's messages is encrypted.
I have purchase the license, how to register
my software?
Please go to Help->About->License->Register,
and input the serial number.
I have more questions - what should I do?
Please send your questions to support@mingsoft.com.
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